Scheduler will look at how the name is saved in your contacts (how it appears on the "To" field of the email), and then they’ll look at the email address itself if any names are not saved in your contacts to determine the name(s) of your guest. This can sometimes result in switching the first and last name or referring to your guest by their company name incorrectly depending on the formatting. An email address like could lead them to think the guest’s first name is Smith and last name is Jane. We’re teaching Scheduler to pick up on salutations in order to address guests better in their responses to avoid incorrect names being used.
To change the name of your guest within an existing meeting you can go to your meeting dashboard on to find your meeting. Once there you can click on the arrow icon next to your guest name to change their name.

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